Frequently asked questions

 

  1. Which credit cards do we accept?
    We accept all major credit cards except American Express
  2. Do I need to be at home to receive my order?
    No. There is no need to be at home, our specially designed packaging will fit through the vast majority of UK letterboxes.
    Our boxes measure 18.4cm wide by 3.8cm deep so please make sure it will fit through your letterbox before placing your order.
  3. What days do you deliver?
    Deliveries are sent out Tuesday to Saturday.
  4. Are my credit card details secure?
    Yes, absolutely safe. We do not store any credit card details ourselves.  These are processed by our Payment Gateway provider, SagePay and PayPal, the most trusted and reliable providers of credit and debit card transactions available.
  5. Can I change my delivery date?
    Yes, please contact us with your order reference number.
  6. Does my order require refridgeration?
    Yes. All of our olives, antipasti etc are prepared with fresh ingredients and we want you to enjoy them at their very best!  We recommend chilling upon arrival and storing in your refigerator, consume within 7 to 10 days.
  7. Will my order fit through my letterbox?
    our specially designed packaging will fit through the vast majority of UK letterboxes. Boxes measure 18.4cm wide by 3.8cm deep so please make sure it will fit through your letterbox before placing your order.
  8. What is the shelf life of my order?
    Our products are fresh and are prepared without any artificial additives or preservatives, only natural ingredients. Shelf life is a maximum of 10 days.
  9. Can I change my delivery details?
    Yes, of course you can. Please contact us with your order reference number.
  10. Track & Trace - It says "Delivered" but it hasn't arrived?
    In some cases your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. When this happens, the Track & Trace system will be updated to confirm that delivery has taken place.

    If your item has been delivered to a residential address but you have not received it, please first check with family or colleagues to see if they have signed for it. If you still cannot locate your item, contact Royal Mail Customer Services on 08457 740 740 or visit the Royal Mail website and we will investigate the situation.

    In most cases we will also provide an electronic Proof of Delivery (ePOD) on items that have been signed for. This will show the related Track and Trace number of the item, the time of delivery and most importantly, the printed and signed name of the person who received it.